Contact Us
Got a question about one of the operators listed on camppuppet.com, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page explains the best way to reach us and what we're able to help with.
What we can help with
Top Online Casinos is an independent research and comparison site. We don't run any casino, hold customer funds, or process deposits and withdrawals on anyone's behalf. That means we can't resolve account issues, pending withdrawals or bonus disputes directly — but we can help with the following:
- Corrections to bonus terms, ratings or offer details shown on this site
- Questions about how we assess and rank operators such as Raging Bull, Uptown Aces or Ignition
- Feedback on outdated information, broken links or content that needs a second look
- General questions about how online casino bonuses, RTP or licensing work
- Requests related to advertising, partnerships or media enquiries
What we can't help with
If your query relates to a specific casino account — a delayed withdrawal, a locked bonus, a verification hold, or a login problem — that has to go through the operator itself, since they hold your account and your funds, not us. Every casino listed on this site publishes its own customer support channels, typically live chat, email or a dedicated help centre, and their support team is the only one with access to your account details.
Similarly, if you're worried about your own gambling habits or want to set deposit limits, self-exclude, or find support services, our Responsible Gambling page lists the tools and organisations that can help — this contact page isn't the right route for that, but we'd rather point you there than leave you stuck.
Before you get in touch, check these first
| Question | Where to look |
|---|---|
| Why did a casino's rating or bonus change? | Casino write-ups update on this site whenever terms change; check the offer details next to the operator's name |
| How do I know a casino is legitimate? | See our licensing and safety guidance below, or the operator's own listed licence information |
| How do bonuses and wagering requirements work? | Covered in the bonus explainer further down this page |
| I want to limit or stop my gambling | Responsible Gambling |
| Who writes and reviews this content? | About Us |
A quick refresher on how we rank casinos
Since a lot of the messages we get relate to how offers like Raging Bull's 410% match or Uptown Aces' 600% new-player bonus are scored, it's worth restating our approach here. Rankings are based on published bonus terms, wagering conditions, licensing status, game range and payment options — never on which operator pays the highest commission. Commission from affiliate links funds this site, but it doesn't buy a better position in our tables. If an offer's terms change or an operator's licence status shifts, we update the listing rather than leaving stale information live.
Licensing, eligibility and safety — the basics we're often asked about
Because many contact messages relate to trust and legality rather than site errors, here's the short version:
- Eligibility: Online gambling in the US is governed at the state level. Players must typically be at least 21 (though some states set different minimums for certain gambling activities), physically located within a state where online casino play is permitted, and in some cases a resident of that state. Availability varies significantly depending on where you live.
- Licensing: A valid state gaming licence means an operator is subject to independent oversight, financial audits and rules around fair play. We only cover operators that publish licensing information, and we'd encourage you to verify this directly with the operator before depositing.
- Security: Legitimate casino sites use HTTPS encryption to protect payment and personal data. Check for this in your browser before entering any card or bank details.
- Game fairness: Reputable slots and table games use certified random number generators, and RTP figures represent a long-term statistical average — not a prediction of what any single session will pay out.
For a fuller explanation of terms, eligibility and how bonuses work across US states, our other pages go into more depth than a contact page reasonably can.
Payment and support queries we see often
Common questions relate to how deposits and withdrawals work. Most casinos on this site accept a mix of methods — ACH bank transfers, debit cards, online banking, digital wallets, cryptocurrency, and in some cases cash at partner locations — though exact options vary by operator and by state. Withdrawal times and verification (KYC) requirements also differ from site to site, so always check the specific casino's banking page before relying on a particular method. If a payment issue is account-specific, the operator's own support team — not this site — is who can actually action it.
Getting in touch
For anything covered above that relates to this site's content, accuracy, or partnerships, reach out through the contact details provided on this page. We read every message, though as an independent review site we can't guarantee a response time and we're not able to intervene in disputes between players and casino operators.
If your question turns out to be about a specific account, bonus claim or withdrawal, the fastest fix is almost always the casino's own support channel — they hold the account, the funds and the answer.